Explore our comprehensive policies page, where you can find essential information about our privacy policy, ensuring your personal data is protected. Additionally, learn about the procedures for making complaints, providing you with a clear path to address any concerns.
People & Property Real Estate Limited, complies with the New Zealand Privacy Act 2020 (the Act) when dealing with personal information when you use this websitepeopleandproperty.co.nz.
Personal information is information about an identifiable individual (a natural person).
People & Property Real Estate Limited is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.
This policy does not limit or exclude any of your rights under the Act. If you wish to seek further information on the Act, for more information about your rights and our obligations in connection with your personal information are available from the Office of the Privacy Commissioner at www.privacy.org.nz.
People & Property Real Estate Limited may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.
We collect personal information about you from:
If possible, we will collect personal information from you directly.
We may collect the following information:
Name, Email Address, DOB, Demographic information such as postcode, preferences and interests, Information relevant to customer surveys and/or offers.
We require this information to understand your needs and provide you with a better service, and for the following reasons:
We may disclose your personal information to:
You may use the unsubscribe button to remove yourself from the email mail list.
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online. Any serious privacy breaches will be reported to the Office of the Privacy Commissioner and affected individuals.
Subject to certain grounds for refusal set out in the Act, you have the right to access your readily retrievable personal information that we hold and to request a correction to your personal information. Before you exercise this right, we will need evidence to confirm that you are the individual to whom the personal information relates.
If you believe that any information we are holding on you is incorrect or incomplete, please get in touch as soon as possible. We will promptly correct any information found to be incorrect.
Your email or letter should provide evidence of who you are and set out the details of your request (e.g. the personal information, or the correction, that you are requesting).
We may charge you our reasonable costs of providing to you copies of your personal information or correcting that information.
We retain data only as long as necessary for the purpose collected, unless otherwise required by law.
For concerns, please contact the privacy officer at admin@peopleandproperty.co.nz
While we take reasonable steps to maintain secure internet connections, if you provide us with personal information over the internet, the provision of that information is at your own risk.
If you post your personal information on the website’s [message board/ chat room], you acknowledge and agree that the information you post is publicly available.
Our website may contain links to enable you to visit other websites of interest easily. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added, and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.
This Privacy Policy is dynamic. It will continually change. You may not assume that it remains the same and you agree to check the policy each time you visit the site for changes. Unless, in the sole opinion of the website, this policy changes so drastically as to suggest a posted notification on the site or via email, you will receive no notification of changes to this Privacy Policy nor, under any circumstances, does this site promise notification. Your continued use of this site always evidences your acceptance of the terms this Privacy Policy or any modifications.
Documents and material supplied for properties has been compiled by the collection of records, documents, or information which may have been supplied by third parties, the vendor or the vendor’s agent. Accordingly it is merely passing over the information as supplied to us.
No responsibility for the accuracy of the materials whole or in any part is made by People and Property Real Estate Limited or any of the company’s licensees or employees. This material is provided to assist you with obtaining relevant information about the property, it is not intended that you rely solely on this information and you should conduct your own investigation. This could be legal, technical or any other advice relating to the property or information on the property.
People and Property Real Estate Limited and its licensees recommend you seek legal advice before signing a sale and purchase agreement or other contractual documents. You should also be aware you can and may need to seek technical or other advice and information prior to signing a sale and purchase agreement or other contractual document.
Consumer Advice and the Real Estate Authority (REA) - www.rea.govt.nz
The Real Estate Authority (REA) is the independent government regulatory body for the real estate industry in New Zealand.
Being a Crown entity, established under the Real Estate Agents Act 2008 and Real Estate Agents (Audit) Regulations 2009, the REA provides information for buyers and sellers, advice and guidance for agents, and deals with complaints about agents' behaviour.
We recommend all buyers & sellers visit www.settled.govt.nz for some great tips & independent advice.
Code of Professional Conduct and Client Care
Real Estate Agents Act 2008
Real Estate Agents (Audit) Regulations 2009
Read the REA Guides
REA Complaints and Dispute Procedures
In accordance with Rule 12 of the Real Estate Agents Act (Professional Conduct and Client Care Rules) 2012, all licensed real estate agents are required to have a written in-house complaints and dispute resolution procedure. That procedure is set out below.
You do not have to use our complaints and resolution procedure. You may make a complaint directly to the Real Estate Agents Authority at any time. You can make a complaint to the Real Estate Agents Authority (REAA) even if you choose to also use our procedures.
Our complaints and dispute resolution procedures are designed to provide a simple and personalised process for resolving any complaint you might have about the service you have received from our agency.
STEP 1: Call us and speak to the Manager/Licensee Agent, Alex Fort.
0274216016
alex@peopleandproperty.co.nz
Tell the Manager/Licensee Agent who you are complaining about and what your concerns are. Let the Manager/ Licensee Agent know what you would like done about your complaint.
STEP 2: The Manager/Licensee Agent may ask you to put your complaint in writing so that he or she can investigate it. The Manager/Licensee Agent will need a brief period of time to talk to the team members involved. We promise to come back to you within ten working days with a response to your complaint. That response may be in writing As part of that response, we might ask you to meet with members of our team to discuss the complaint and try to agree on a resolution.
STEP 3: If we are unable to come to an agreed resolution after a meeting. or if you do not wish to meet with us, then we will provide you with a written proposal to resolve your complaint.
STEP 4: If you do not accept our proposal, please try and advise us in writing within five working days. You can, of course, suggest another way of resolving your complaint.
STEP 5: If we accept your preferred resolution, we will attempt to implement that resolution as soon as possible. If we decline your preferred resolution, we may invite you to mediate the dispute.
STEP 6: If we agree to mediate the complaint but do not settle the complaint at mediation, or we do not agree to mediate the dispute, then that will be the end of our process.
REMEMBER: You can still make a complaint to the REAA in the first instance and, even if you use these procedures, you can still make a complaint to the REAA at any time.
To view the latest Real Estate Agents Act (Professional Conduct and Client Care) Rules 2012, visit www.rea.govt.nz/real-estate-professionals/education-and-obligations/the-code-of-conduct/
